Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) are a binding agreement between Tech for Tabs, LLC, a Florida limited liability company (“Tech for Tabs,” “we,” “us”), and the business that creates an account or orders a subscription (“Customer” or “you”). They govern access to and use of the Tech for Tabs website at techfortabs.com, the Tech for Tabs application, its APIs and any related services (together, the “Services”).

By creating an account, starting a trial, checking a box to accept these Terms or using the Services, you agree to them. If you accept on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity. If you do not agree, do not use the Services.

The Services are offered to businesses for business use only, and not to consumers. Our Privacy Policy, Acceptable Use Policy, Data Processing Addendum and Service Level Agreement form part of these Terms. If you sign an order form with us, the order form controls where it conflicts with these Terms.

2. Definitions

• Authorized User — an individual you allow to use the Services under your account, such as an owner, manager, employee, bookkeeper or accountant.
• Customer Data — all data and content submitted to the Services by you or your Authorized Users, or collected through the Services on your behalf, including invoices, prices, recipes, inventory counts, sales, staff information, schedules, time punches and guest information.
• Guest — a customer of your business whose information you process through the Services, for example through reservations, the waitlist, the guest book, the online menu or the point of sale.
• Location — one operating venue with its own invoices, counts and sales, such as a restaurant, bar, food truck or an outlet within a hotel.
• Module — a feature area of the Services that can be purchased and switched on or off, such as Invoices & AP, Tabs POS or Scheduling & labor.
• Plan — a published bundle of Modules with included Location and user limits, or a “Build your own” selection of individual Modules.
• Subscription — your right to use the Plan, Modules and add-ons you have ordered, for the billing term you have chosen.
• Third-Party Services — products and services not provided by Tech for Tabs, including point-of-sale systems, payment processors, distributor portals and email providers.

3. Accounts and Authorized Users

To use the Services you must create an account with accurate, complete information and keep it up to date. The individual who creates the account must be at least 18 years old.

You are responsible for all activity under your account, for the roles and permissions you assign, and for your Authorized Users' compliance with these Terms. Keep passwords, PINs and API keys confidential, do not share individual logins, and remove access promptly when someone leaves your business. Tell us immediately at support@techfortabs.com if you believe your account has been accessed without authorization.

4. Subscriptions, plans and modules

Your Subscription includes the Modules, Locations and users of the Plan you choose, plus any add-ons you purchase. Some Modules depend on others (for example, menu engineering requires recipes); when you choose a Module, the Modules it depends on are added to your Subscription and shown on your quote before you confirm.

You may upgrade, downgrade, add or remove Modules and additional Locations from your billing page. Upgrades and additions take effect when you make them and may be charged on a prorated basis for the rest of the current billing period. Downgrades and removals take effect at the start of the next billing period. Removing a Module switches off the features it provides but does not delete the Customer Data created with it.

Plan limits (such as the number of Locations or users) are part of your Subscription. If you exceed them we may ask you to move to a Plan that fits or to purchase additional Locations.

5. Free trials

New accounts may start with a free trial of a Plan or selection of Modules, currently 14 days. No payment method is required to start a trial, and we will not charge you unless you choose a paid Subscription.

When a trial ends without a paid Subscription, your account is locked: Authorized Users can no longer use the Services except to view billing and subscribe. We keep the Customer Data in a locked account for at least 30 days so you can subscribe and pick up where you left off; after that we may delete it in accordance with Section 21.

Trials are provided “as is,” without any service-level commitment, and we may change or end trial offers at any time. We may limit the number of trials available to the same business.

6. Fees, billing and automatic renewal

Fees are as published on our pricing page when you order, or as stated in an order form or quote. Fees are quoted and charged in US dollars and are billed in advance for each monthly or yearly billing period. Yearly Subscriptions are priced at ten months of the monthly price.

Automatic renewal. Your Subscription renews automatically at the end of each billing period for another period of the same length, and you authorize us (and our payment processor) to charge the payment method on file for each renewal, unless you cancel before the renewal date as described in Section 7.

Price changes. We may change our prices. We will give you at least 30 days' notice by email or in the Services before a price increase applies to you, and the new price will take effect at your next renewal after the notice period.

Payment processing. Subscription payments are processed by a third-party payment processor (currently Stripe). We do not store full card numbers. By providing a payment method you also agree to the processor's terms.

Late payment. If a payment fails, we will notify you and retry. If an amount remains unpaid for more than 7 days after its due date, we may lock the account until it is paid. Locking is reversible; it does not delete Customer Data.

Taxes. Fees exclude taxes. You are responsible for sales, use, value-added and similar taxes associated with your purchase, other than taxes on our net income.

Billing disputes. If you believe a charge is incorrect, contact us within 60 days of the charge. We will work with you in good faith to resolve it.

7. Cancellation and refunds

You may cancel your Subscription at any time from the billing page or by emailing support@techfortabs.com. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not charge cancellation fees.

Fees are non-refundable and there are no refunds or credits for partial billing periods, unused Modules or unused Locations, except: (a) where required by law; (b) service credits under our Service Level Agreement; or (c) if we terminate your Subscription for convenience under Section 20, in which case we will refund prepaid fees for the remainder of the term.

8. Your data

You own your Customer Data. As between you and us, you retain all rights in Customer Data. You grant us a worldwide, limited licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Services, to prevent abuse, and as otherwise described in these Terms and our Data Processing Addendum.

We may create aggregated, de-identified information derived from use of the Services that does not identify you, your Authorized Users or Guests, and use it to operate, analyse and improve the Services. We will not sell Customer Data.

You are responsible for the accuracy and legality of Customer Data and for having the rights and permissions needed to provide it to us. You can export Customer Data at any time using the export features of the Services or the API.

9. Staff and guest information

When you use the Services to process personal information about your employees, contractors or Guests, you act as the controller (or “business”) of that information and we act as your processor (or “service provider”) under our Data Processing Addendum.

You are responsible for giving any notices and obtaining any consents required by law — for example, before sending Guests text messages about the waitlist or reservations, before sending marketing messages, and before collecting biometric or other sensitive information. Do not enter payment card numbers, Social Security numbers or similar sensitive identifiers into free-text fields, notes or custom fields.

10. Acceptable use and restrictions

You will use the Services in compliance with our Acceptable Use Policy and all applicable laws. You will not, and will not allow anyone else to: (a) copy, modify or create derivative works of the Services; (b) reverse engineer, decompile or attempt to extract source code, except where the law permits it despite this restriction; (c) resell, sublicense or provide the Services to third parties as a service bureau; (d) access the Services to build a competing product; (e) circumvent Plan limits, usage limits or security measures; or (f) access the Services by automated means other than our published API.

11. Payment processing and third-party services

The Services can connect to Third-Party Services you choose, such as Toast, Square or Clover, distributor portals and email accounts. When you connect one, you authorize us to access it on your behalf and exchange data with it as needed to provide the features you use. Your use of Third-Party Services is governed by your agreements with those providers, and we are not responsible for their availability, accuracy, security or changes to their interfaces. Credentials you give us for Third-Party Services are stored encrypted.

Card payments taken from Guests through any point-of-sale feature are processed by third-party payment processors under their own terms. Tech for Tabs is not a bank, money transmitter or payment processor, does not hold funds on your behalf, and is not a party to transactions between you and your Guests. You are responsible for refunds, chargebacks and disputes with your Guests.

12. AI features

Some features, including AI invoice capture, use machine-learning models provided by a third party (currently Anthropic) to read documents you upload or email to the Services and to suggest data such as vendors, invoice numbers, dates and line items. When you use these features, the relevant documents are sent to that provider for processing as our subprocessor.

AI output can be incomplete or wrong — for example, it may misread a handwritten quantity or a smudged price. The Services are designed so that AI output is a draft: nothing it produces is posted to your price ledger or approved until an Authorized User reviews and approves it. You are responsible for reviewing AI-generated data before relying on it, and we do not warrant the accuracy of AI output.

13. Not professional advice

The Services help you organise and analyse your business information. They do not provide accounting, tax, legal, financial, employment or food-safety advice. Reports, cost calculations, P&L figures, labor and tip calculations and food-safety logs depend on the data entered and on your settings, and do not by themselves ensure compliance with wage and hour, tip-pooling, tax, health-code or other laws. You remain responsible for your compliance and should consult qualified professionals.

14. Availability, support and service levels

We will use commercially reasonable efforts to make the Services available and to protect Customer Data as described on our Security page. Our uptime commitment, service credits and support response targets for paid Subscriptions are set out in the Service Level Agreement.

We may change the Services over time, for example by adding, improving or retiring features. We will not materially reduce the core functionality of a Module you pay for during your current billing period, and we will give at least 30 days' notice before retiring a Module you subscribe to.

15. Intellectual property and feedback

We and our licensors own the Services, including all software, designs, documentation and trademarks, and all improvements to them. Except for the limited right to use the Services during your Subscription, these Terms do not grant you any rights in them. “Tech for Tabs,” the techfortabs wordmark and the guest-check logo are our trademarks.

If you send us suggestions or feedback, we may use them without restriction or obligation to you. We will not identify you as their source without your permission.

16. Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential, including Customer Data and our non-public product information. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to employees, contractors and advisers who need to know it and are bound by similar obligations, or where required by law (with notice to the other party where lawful). These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it, or is independently developed.

17. Warranties and disclaimers

Each party represents that it has the authority to enter into these Terms. We warrant that, during your paid Subscription, the Services will perform materially as described in our documentation. If they do not, notify us and we will use commercially reasonable efforts to correct the problem; if we cannot, either party may terminate the affected Subscription and we will refund prepaid fees for the remainder of the term. This is your exclusive remedy for breach of this warranty.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR THAT AI OUTPUT OR CALCULATIONS WILL BE ACCURATE.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS, EVEN IF ADVISED OF THEIR POSSIBILITY.

EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE FEES PAID AND PAYABLE BY YOU TO US FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY (OR, FOR A FREE TRIAL, ONE HUNDRED US DOLLARS).

These limits do not apply to your payment obligations, to either party's indemnification obligations, or to liability that cannot be limited under applicable law.

19. Indemnification

By you. You will defend and indemnify Tech for Tabs and its officers, employees and agents against any third-party claim, and resulting losses, damages and reasonable costs, arising from (a) Customer Data, including your collection and use of staff and Guest information; (b) your use of the Services in violation of these Terms, the Acceptable Use Policy or law; or (c) disputes between you and your Guests, employees or vendors.

By us. We will defend you against any third-party claim alleging that the Services, as provided by us, infringe that party's intellectual property rights, and pay resulting damages finally awarded or agreed in settlement. We have no obligation for claims arising from Customer Data, Third-Party Services, or use of the Services in combination with anything we did not provide or in breach of these Terms.

The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defence and settlement (provided no settlement imposes liability on the indemnified party without its consent), and provide reasonable cooperation.

20. Term, suspension and termination

These Terms apply from when you first accept them until your Subscription ends and any data-export period has expired. Either party may terminate a Subscription if the other materially breaches these Terms and fails to cure the breach within 30 days of written notice. We may terminate a Subscription for convenience with at least 60 days' notice and a refund of prepaid fees for the remainder of the term.

We may suspend access immediately if we reasonably believe that your use poses a security risk to the Services or others, violates the Acceptable Use Policy or law, or if fees are more than 7 days overdue. We will give notice where practical and restore access promptly once the issue is resolved.

On termination, your right to use the Services ends, any unpaid fees for the period before termination become due, and the sections of these Terms that by their nature should survive will survive, including those on fees, your data, confidentiality, disclaimers, limitation of liability, indemnification and governing law.

21. Data export after termination

For 30 days after your Subscription ends, we will keep your Customer Data and, on request to support@techfortabs.com, give you access to export it. After that period we may delete Customer Data from our active systems; copies in backups are overwritten on our normal backup cycle, within 90 days. We may retain information we are required to keep by law, such as billing records.

22. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and negotiating in good faith for at least 30 days. If the dispute is not resolved, the state and federal courts located in Miami-Dade County, Florida will have exclusive jurisdiction, and each party consents to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

23. Changes to these terms

We may update these Terms from time to time. If a change is material, we will notify the account owner by email or in the Services at least 30 days before it takes effect, unless the change is required by law or addresses a security issue. The “Last updated” date above shows when these Terms last changed. If you continue to use the Services after a change takes effect, you accept the updated Terms; if you do not agree, you may cancel before it takes effect.

24. General

• Entire agreement. These Terms, the documents they reference and any order form are the entire agreement between the parties about the Services and supersede prior agreements on that subject.
• Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition or sale of substantially all of its assets, with notice.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, such as natural disasters, utility or internet failures, acts of government or failures of Third-Party Services.
• Notices. We may give notices by email to the account owner or billing contact, or in the Services. You may give notices to legal@techfortabs.com.
• Publicity. We will not use your name or logo in our marketing without your permission.
• Relationship. The parties are independent contractors. There are no third-party beneficiaries of these Terms.
• Severability and waiver. If any provision is unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver of it.
• Export. You will comply with applicable export control and sanctions laws in using the Services.

25. Contact

Questions about these Terms? Email legal@techfortabs.com. For help with your account, email support@techfortabs.com.